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Store Policies

Returning an ItemYou can return items within 60 days of in-store purchase or delivery of your online order. Items purchased in-store or online can be returned the Ithaca College Campus Store. Items purchased online can also be returned by mail. Items purchased through the Ithaca Campus Store Online, Pick Up in Store program must be returned to Ithaca College Campus Store. Please note that original shipping charges paid when receiving your package are not refunded as part of your return.Free In-Store ReturnsWhen making a return, please bring the following items with you to the store. The items along with all original packaging, including all paperwork, parts and accessories

  1. The receipt (for store purchases), packing slip and ship confirmation email (for online purchases), Ready for Pick Up Email or Pick Up Confirmation Email (for Buy Online, Pick Up in Store purchases)
  2. The credit card or gift card used for purchase

Returns by MailWe ask that you address the package using the information below and pay for the return shipping with a mail service of your choice. To mail in your return:

  1. Repackage items in original packaging, including all paperwork, parts and accessories
  2. Remove all extra labels from previous shipping on the outside of the box
  3. Let us know if you would like a credit back to your original method of payment or an exchange.

Ithaca College Campus Store953 Danby Rd.Phillips Hall – 140Ithaca, NY 14850

  1. Please send returns/exchanges through the mail service of your choice**.

**Return Shipping charges must be paid. Ithaca College Campus Store does not accept packages sent as Cash On Delivery (C.O.D.).Returning Damaged, Defective or Incorrect ItemsIf an item arrives damaged, defective or is not the correct item you ordered, please contact jsmith19@ithaca.edu to have a free return label sent to you or to arrange pick up if the item was delivered via a carrier service. You are also welcome to return these items to the store.  You will be refunded the purchase price as well as any applicable taxes.Refund for Your ReturnRefunds are provided in the original form of payment for the purchase price of the item, including sales tax, and will be issued within 30 days of us receiving the return. Original shipping charges are not refunded as part of your return, unless the item is being returned due to being damaged, defective or incorrect.If payment was by gift card or gift certificate, the return will be refunded back to the original gift card or gift certificate.Payment Methods Below is a list of payment methods Ithaca College Bookstore accepts.

  • Cash/Check (In-store Only)
  • Discover
  • MasterCard
  • Visa
  • American Express
  • ID Express (In-store Only)